Talk to owners, listen to their questions and problems and find answers and solutions.
Emphasize open lines of communication between management, the board, and owners by responding to all inquiries quickly, courteously, and accurately.
Log all requests (phone, mail, or email) from owners in an integrated database to ensure accurate reporting to the board of directors.
Administer work orders
Respond to requests received from owners in the same format the request was received in, as well as follow up with written communications detailing the associated resolution.
Process unit sales and mortgage refinancing in accordance with association policy.
Mail welcome information to new owners.
Administer clubhouse, party room, moving, and other schedules.
Establish, coordinate and facilitate the architectural review process (including correspondence with owners requesting architectural changes).
